Fucking Scammers!

I just got off the phone with US Prepaid Telecom who owns www.phonecardtotal.com demanding my money back. I purchased a phone card online 30 minutes ago and the access number that came with it doesn't work. So I called the phonecard distributor's number and the guy asked for my pin number so he could give me another access number. To make this rant short, the access number he gave doesn't work neither! So I called 'em back again and asked for another access number. This time, the person handling my call wanted my pin number and the number I was trying to call. That's when I started getting pissed.

First, I could barely make out what he was saying. He had the thickest accent in this whole fucking world. I have nothing against other cultures and I myself have that thick Ilocano accent but damn, this guy seemed like he was talking in some Asian language I cannot understand. Or maybe he was! His accent was heavy Indian and I cannot for the life of me understand anything he was saying. Don't get me wrong. My boyfriend was born and raised in India and I love their culture. But if you have to deal with US customers, you gotta have to learn how to speak English in a way that could be easily understood.

Then he put me on hold for eternity and when he came back, he said that my phonecard has been used and that I only have $8 left on the card. FYI: I had to struggle to listen to what he was saying and had him repeat himself 3 times before I fully understood what he was saying. I was so pissed and I told him that I haven't even used the fucking phonecard because the Access numbers they gave me won't even work! How could I use $2 worth of phonecall, dummy?

He said I called Australia for 53 minutes. I don't know anyone in Australia! God dammit! Well, I do have some friends over there but I don't even know their phone number. So I insisted that I haven't used the card and that I want my money back. He said he can't give me a refund. So I tried to explain to him that, look, how can I use my phonecard for 53 minutes already when I only bought it online about 20 minutes ago? Does that even make sense to you? Shit!

I asked for a manager and he said, "Sorry Ma'am, but there is no manager here." What kind of a fucking business doesn't have a manager?!!!!!!!! Then he hung up on me! Asshole!

So I tried to call the Customer Service number of www.phonecardtotal.com and guess what! There was no answer! I tried it several times and it doesn't work. What the hell! I was so pissed by then! So I did some sleuthing online and found out that US Prepaid Telecom owns www.phonecardcentral.com got their number online and called them.

They were sort of helpful and they tried to make me feel better about my experience but I told the lady, hey, bottomline is I want my money back. I know, it's just $10. But it's worth a lot to me. I told them that if their service sucks like this all the time, then they will lose customers. And I will never go back to them anymore. Never.

So if you guys ever come accross this site, don't use them! They're unreliable and they will put you through hell before someone can help you. If I didn't do my own research on who owns them, I doubt my problem being addressed right away.

Let's wait and see how soon they can refund me my money. The lady I talked to said she'll email me in an hour. So we'll see.

For now, I'm gonna sit here at my desk, let myself fume. I'll take a few deep breaths and try to relax. I just hate business like this, taking people's money away and don't give a shit on how bad or good their service is.

To hell with them!